Exchange And Return Policy

Exchange Policy

You can exchange your items for up to 7 days after the delivery date if it has any faults. In any other case, we won’t offer an exchange. It’s advised to discuss your size or check the size chart before buying. We really appreciate your cooperation.

  1. For the exchange please make sure the following return policy guidelines are met:
    • Items are packaged back in original packaging with labels and tags on.
    • Items must be unwashed (no distinct odors, blemishes, signs of wear, etc.)
    • We cannot accept returns on masks, underwear, or socks for hygiene reasons.
  2. Please submit your exchange request at our Whatsapp +92-306-4446881
  3. Once the exchange request is received and accepted, we will send you the new product and the delivery person will collect the old parcel from your address.
  4. If you have any size questions, you can check our size guide available on each product page. You can also reach out to us on Instagram for guidance.

Alpha Kleid reserves the right to cancel your order or remove some items from your order in case the items are missing or if they don’t pass the final quality test. You will be informed via email in any case. We ask for your patience and collaboration in case of any inconvenience.

Please contact us if you have any questions, concerns or suggestions.