• CASH ON DELIVERY (COD)

1: How do I pay Cash on Delivery (COD)?

Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

Click ‘Proceed to Checkout’

Fill in the ‘Billing Information’ and ‘Shipping Method’ forms

In the Payment Information form, select “Cash on Delivery” Click on “Place Order”

You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

2: Are there any additional charges for Cash on Delivery for e.g. cash handling charges?

There are no additional charges for Cash on Delivery.

3: In how many destinations is this service available?

The COD service is available all over Pakistan.

 

4: If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

5: Do shipping charges vary with the weight of the order?

Alpha Kleid provides Free Shipping facility for all orders nationwide. 

6: How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make three attempts to deliver a parcel. Kindly ensure that the address and area code is mentioned clearly while placing an order. On the third failed attempt, the item will be returned to us.

• DELIVERY OF ORDER

1: What is the delivery time?

Order delivery takes 3-5 business days, depending on the size and availability of the ordered products.

2: What could be the reasons of delayed delivery of my order?

Timely delivery is subject to availability of stock and payment authorizations.

3: What are the delivery charges?

Alpha Kleid provides Free Shipping facility for all orders nationwide

4: How do I check the delivery status?

All items sold at shoprujhan.com are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email and SMS once your order is dispatched. You can then enter that tracking ID on the courier company’s website to track your order.

5: What means do you use to deliver the order?

We ship all over Pakistan through our courier partners TCS and CALL courier

• PAYMENTS

1: How shall I make a payment?

Following are the payment options available for your convenience:

Cash On Delivery (COD)

2: Is it safe to use my credit/debit card to make payments?

Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential; at no point will we share, rent or sell your personal information. However, Currently we are providing COD only.

3: Can I make payment in cash?

Yes. Our Cash On Delivery (COD) service enables you to do that.

4: Do I have to pay any taxes on the order I place?

No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the product price.

• PRICING

1: Are the prices mentioned on your website for stitched and unstitched suits?

Prices are mentioned against all products available online. Our website helps you differentiate between stitched & unstitched products. Currently, we have unstitched products only.

2: How will I know how much my order costs?

You will get to know the complete cost for your order at the checkout page. Upon ordering an item, you will receive a confirmation email with complete details for your order, including shipping charges.

3: In what currency are the prices displayed in?

Prices on our website in Pakistan are displayed in PKR.

4: Are your prices negotiable?

All prices on the website are final.

• PLACING THE ORDER

1: How can I place an order?

Once your desired product has been selected, you will need to confirm to place your order. There are three ways you can place your order:

Ordering through the Product Screen

Add to Cart Button

2: How will I know if Alpha Kleid has received my order?

Once your order has been logged, you will receive an email containing the details of your order. A unique Order ID, listing and price of the item(s) you have ordered will be provided to you in this email.

3: Can I add items to the existing order?

Yes, you can combine orders or add items to an existing order if the order has not been processed.

4: Can I suggest changes to an order?

Yes, you can make changes to an order within 24 hours of order placement by sending us a request through email. Changes will only be made if the order has not been processed.